contact

Contact our office to book an oven technician today!

phn: (03) 5979 4565

fax: (03) 5979 8065

email: caz@aceovenrepair.com.au

When you call our office, Carolyn will be ready to take all your contact details and offer the next appointment available in your area.

Be prepared to give the brand and model number of your electric oven when you call. The model number is generally found on a sticker or metal plate on the inside of the open oven door. If your model number is missing or has worn off, you might find it on your users manual which came with the oven. These details are very helpful if replacement parts are required to repair your oven.

If your appliance is under Warranty (with Blanco, Bosch, DeDietrich or Teka) have your purchase docs handy as the technician needs to sight the date and place of purchase for warranty purposes. Thank you.

Think about the most convenient time for our technician to arrive. You might book a morning visit (9am - 12) an afternoon (1 - 5pm) or between school hours (10am - 2pm). If you’re in and out, please request that our technician call your mobile 1/2 an hour before he arrives to ensure you will be home. If you make an appointment but are not home when the technician arrives, you will be invoiced for a standard service call.

Working full time? Many of our clients leave their house key with a trusted neighbour who can let our technician in to repair your appliance while you work. The technician will leave an invoice on your repaired machine (payable in 14 days), or will call you with a quote if the appliance needs to come back to our workshop. If this doesn’t suit you, an after hours visit can be arranged for a small additional fee.

If your appliance needs to be brought to our workshop for repair our technician will give you an estimate of when you can expect it to be returned. Time in the workshop can vary depending on the availability of spare parts and how the appliance responds to workshop testing. Please do not hesitate to contact the office at any time to check on the progress of your machine.

We pride ourselves on our friendly, reliable and quality service. We’re ACE … how can we help you?